Call Centre Positions
Call Centre Positions
Call centre roles focus on customer interaction, support, and service, ensuring customer satisfaction and issue resolution:
Call Centre Agent (Inbound/Outbound):
Handles incoming and outgoing calls.
Customer Service Consultant:
Assists customers with inquiries and issues.
Call Centre (Manager/Supervisor/Team Leader):
Oversees call centre operations and staff.
Client Service Manager:
Manages client relationships and services.
Planning Specialist:
Plans call centre schedules and activities.
Call Centre/Customer Service Trainer:
Trains call centre staff.
Retention Consultant:
Works to retain customers.
Contracts Administrator:
Manages customer contracts and agreements.
Collections Agent:
Collects overdue payments from customers.
Telesales Consultant:
Sells products or services over the phone.
Product Specialist:
Provides expertise on specific products.
These comprehensive roles within each industry cover the essential tasks and responsibilities necessary to keep operations running smoothly and efficiently.